Terms and Conditions
1. General Conditions
1.1. Use and Acceptance
Access and use of the PRANOYA.ro website implies acceptance of the terms and conditions.
PRANOYA reserves the right to change these terms and conditions unilaterally, and users are responsible for periodically checking these changes.
In case of suspected fraudulent activity, PRANOYA may suspend access to the site without prior notice.
1.2. Identification of PRANOYA
PRANOYA Dental S.R.L., based in Bucharest, Romania, owns and operates the website PRANOYA.ro.
Contact details: email: info@pranoya.ro, phone: +40 21 555 4354, +40 755 822 228 .
2. Creating an Account
2.1. User Registration
To benefit from certain services, users need to create an account by entering their name, an email address and setting a strong password.
After registration, users will receive a confirmation email to activate their account.
2.2. Permissions
To change the profile picture, the website may request access to photos, files and media stored on the user’s device.
3. Site Use License
3.1. User Rights and Obligations
PRANOYA grants the User a free, non-exclusive, non-transferable license to use the Site in accordance with the terms specified.
Violation of any provision will result in immediate termination of the license without compensation.
3.2. Updates and Improvements
If PRANOYA develops an improved version of the site, the user will benefit from it, according to the license granted.
4. Technical Conditions
Use of the website requires a compatible device and internet access.
PRANOYA does not guarantee device compatibility and is not responsible for any damage caused by technical incompatibilities.
It is forbidden to manipulate the source code of the website.
5. How to Use the Services
The services offered through the website are intended for users and must be used in accordance with the terms and conditions of this contract.
6. Age Limit
Use of the website is allowed for persons who are at least 18 years of age.
Minors between the ages of 14-18 may use the site only with the consent of their parents, who are responsible for the transmission of personal and banking data.
7. Placing Orders through the Site
7.1. The Order Process
To place an order, the user must create an account and fill in the necessary information such as phone number and delivery address.
Orders are considered accepted upon receipt of shipment confirmation.
7.2. Object of the Contract
The contract between PRANOYA and the user involves the sale of available products and the provision of services at the prices displayed on the website.
8. How to Order
To place an order, users add the desired products to the shopping cart and follow the steps to checkout.
9. Payment Methods
9.1. Payment by Cash on Delivery
Users can choose to pay cash on delivery, except for international orders where online payment is required.
9.2. Payment by Card
Payments are processed through Stripe and iPay (Banca Transilvania), respecting security standards.
Sensitive data is stored securely.
9.3. Payment by Bank Transfer
For payment by bank transfer, users should contact PRANOYA for details.
The order will be shipped after payment confirmation.
10. Delivery of Products
10.1. Domestic Delivery
Delivery in Romania is made by courier partners at a cost of 25 RON.
Delivery time may vary depending on stock and courier availability.
10.2. International Delivery
International delivery is possible at a cost of 100-150 RON.
For non-EU countries, there may be additional customs charges.
11. Right of Withdrawal from the Contract
Users have the right to withdraw from the contract within 14 days of receipt of the products.
Reimbursement will be made after returning the products in their original condition.
The right of withdrawal does not apply to unsealed or used products.
12. Offers and Promotions
Promo codes can be used according to the campaigns displayed and cannot be combined with other offers.
Promotions may vary by country and are limited to one use per order.
13. Liability and Disclaimer
Users are responsible for the correct use of purchased products and for maintaining the confidentiality of account data.
PRANOYA does not guarantee uniform results for all users of its products due to individual differences.
14. Intellectual Property Rights
14.1. Exclusive Rights
The content of the website, including text, images and software, is the exclusive property of PRANOYA.
Any unauthorized use of the content constitutes an infringement of intellectual property rights.
14.2. Prohibitions
It is forbidden to copy, distribute, publish or modify the content of the website without the express consent of PRANOYA.
15. Privacy
PRANOYA complies with all GDPR rules and ensures the protection of users’ personal data.
Personal information collected is used solely for the fulfillment of contractual obligations and is not shared with third parties, except where necessary.
16. Final Provisions
16.1. Complaints and Dispute Resolution
To resolve disputes, users can turn to the European online dispute resolution platform (SOL) at the SOL website or to the NPA.
16.2. Applicable Law
The contract is governed by Romanian law and was last updated on 21/08/2024.
