Privacy Policy
1. General Information
At PRANOYA, we are committed to protecting your personal data and providing you with a safe online experience. This privacy policy explains how we collect, use and protect personal information when you use the https://pranoya.ro website and associated services.
2. Operator Contact Details
PRANOYA DENTAL S.R.L. is responsible for the processing of personal data collected through the website. For any questions related to data privacy, you can contact us at:
- Adress: Splaiul Independenței Nr. 202B, Cam. 42, Sector 6, 060023, Bucharest
- Email: info@pranoya.ro
- Phone: +40 21 555 4354 sau +40 755 822 228
3. How We Obtain Personal Data
We collect personal data directly from you in various situations, such as:
- Creating an account on the website;
- Purchase of products;
- Requesting information or complaints;
- Participation in events;
- Subscription to our newsletter.
4. What Personal Data We Process
We process the following personal data, depending on the activities performed on the site:
| Activity | Purpose of Processing | Types of Data | Legal Basis |
|---|---|---|---|
| Account creation | Site account creation and identity confirmation | Name, email | Execution of the contract |
| Order history | Providing technical support and processing returns | Ordered products history | Execution of the contract |
| Collection of additional information | Storage acceptance of terms and conditions | Name, email, contract acceptance | Legitimate interest |
| Communication with you | Communication regarding sent requests and execution of the contract | Email, phone, physical address | Execution of the contract |
| Marketing (newsletter) | Information about offers and promotions | Email, phone | Consent |
| Direct marketing | Sending personalized offers | Email, phone | Legitimate interest |
| Resolving requests/complaints | Response to requests/complaints | Name, email, phone, address | Legitimate interest |
| Ordering products | Order pickup and delivery | Name, email, phone, physical address | Execution of the contract |
| Payment processing | Allocation of invoice amounts | Name, card reference, expiry date | Execution of the contract |
| Issuance of invoices | Compliance with legal obligations | Name, physical address | Legal obligation |
| Refund of amounts | Refunds for returned products | IBAN account, name, physical address | Legal obligation |
| Delivery of products | Delivery by courier | Name, physical address, telephone | Execution of the contract |
5. Transfer of Personal Data
PRANOYA may share personal information with third party service providers such as data hosting companies, digital marketing agencies, payment providers, accounting firms and courier firms. We ensure that these companies adhere to the same security standards that we apply.
6. Data Storage Period
Personal data are stored for variable periods, depending on the purpose of the processing:
- Accounting documents are archived according to law for 10 years.
- Inactive accounts can be deleted after 12 months.
- The data for the newsletter is stored until you unsubscribe.
7. Your rights
According to the legislation in force, you have specific rights related to the processing of your personal data:
- Right of access: You can request access to and a copy of your personal data.
- Right to rectification: You can request the correction of inaccurate or incomplete data.
- Right to erasure: You can request the erasure of data in certain circumstances.
- Right to restriction: You can request the restriction of data processing.
- Right to object: You can object to data processing in certain circumstances.
- Right to data portability: You can request the transfer of data in an accessible format.
- Right to lodge a complaint: If you are dissatisfied, you can lodge a complaint with the National Supervisory Authority for the Processing of Personal Data.
8. Updating the Privacy Policy
This policy may be updated periodically. We recommend that you check this section frequently to be aware of changes.
9. Minors’ Information Policy
We do not intentionally collect data from or provide services directly to children. Persons between the ages of 14 and 18 may use the site only with the consent of their parents, who are responsible for the transmission of data. Last updated on 08/21/2024.
