Privacy Policy
At PRANOYA we believe in simplifying things for our customers, so we have written our Privacy Policy in a clear, simple and easy to read way.
In this Privacy Policy (hereinafter “notice”) you can learn how we use your personal information when you use the site. https://pranoya.ro/ (hereinafter “the Site”) and the services provided through it.
This notification is structured into chapters, so if you want, you can easily select the chapter you want to read.
Next, we will tell you:
- why we need your personal data;
- for what purpose we process the data;
- for how long we process the data;
- if we disclose the data;
- if we transfer data to other countries outside the European Union;
- if we make automatic decisions or make profiling.
PRANOYA DENTAL SRL (“PRANOYA”) is the Operator of personal data processed through the site, except where otherwise stated.
Contact details :
PRANOYA DENTAL SRL
CIF: 41695177
Nr. matriculation: J40 / 12897/2019
Head Office: 202B Splaiul Independentei Street, Cam. 42, Sector 6, Bucharest
e-mail: info@pranoya.ro
Phone: +4021 555 4354 or +40 755 822 228 (WhatsApp also available)
(Monday – Friday, 10:00 – 18:00)
Most of the personal information we process is provided to us directly by you, respectively when:
- you have created an account on the site;
- you bought through the site;
- you have made a request for information to us;
- you made a complaint to us;
- you want to attend an event;
- subscribe to our e-newsletter;
- you represent your company in your relationship with us.
If you log in via your Facebook account, we use your name, profile picture, and email address. However, the information collected may differ depending on the policies or privacy settings for these accounts. To check what information you will share with us, before registering with your Facebook account, we recommend that you click “Continue with Facebook” -> “ Edit the info you provide ”, To edit the information and only then press“ Continue as the name of your Facebook account “.
In the event that we process your personal data from sources other than those listed above or mentioned in this notice, we will contact you to inform you that we are processing your data, if this action is not disproportionate or harmful.
USE OF THE SITE | |||
ACTIVITY | THE GOAL | DATA TYPES / CATEGORIES | LEGAL BASIS |
Account creation | We use your data to create your account on the site and send you an email to confirm your identity. | · name | Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016 |
Facebook authentication | This allows you to log in to your site through your account. from Facebook. | · name · profile photo | Consent to take over the information related to your Facebook account – Article 6 para. (1) lit. a) of Regulation (EU) no. 679/2016 Execution of the contract in order to create the account on PRANOYA – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016
|
Order history | In order to provide you with technical support and to process any returns, we must save this information in order to execute the contract. Order history also helps us find out which products are of interest to you and other users. | · History of ordered products | Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016
Legitimate interest – Article 6 para. (1) lit. f) of Regulation (EU) no. 679/2016 |
Collection of additional information | We use your data identification to store information that shows that you have accepted the terms of the contract and that you have been informed about the processing of your data. personal. | · name · Information regarding the acceptance of the Contract (Terms and conditions of the site), respectively of the notification | Legitimate interest – Article 6 para. (1) lit. f) of Regulation (EU) no. 679/2016 |
Communicating with you | We use your data contact to communicate with you in connection with the requests sent and for the purpose of executing the contract (eg to let you know the status of the order). | · No. phone · Physical address | Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016 |
Marketing (eg newsletter) | We use your data when you want to stay up to date with offers, promotions, inspirational articles and news about PRANOYA’s current campaigns. | · No. phone | Consent – Article 6 para. (1) lit. a) of Regulation (EU) no. 679/2016 |
Direct marketing | We use your data to send you personalized offers, depending on your choices. earlier. | · No. phone | Legitimate interest – Article 6 para. (1) lit. f) of Regulation (EU) no. 679/2016 |
Solving requests or complaints | We use your data to respond to requests or complaints you send us. | The categories of data processed in the context of our relationship with you. is your data identification (name, surname, e-mail, telephone number, address), as well as other personal data that you can provide us directly, depending on your needs, in order to process your request. | Legitimate interest – Article 6 para. (1) lit. f) of Regulation (EU) no. 679/2016 |
PURCHASE OF PRODUCTS | |||
Ordering products | We need your data. in order to be able to take the order that you have placed through the site and to carry out the rest of the related operations (issuing the invoice, delivery of the products by courier) | · name · No. phone · Physical address | Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016 |
Payment processing | We need the information to allocate the money for which we issued the invoices on your behalf. | · name · Bank card reference · expiration date · First and last 4 digits | Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016 |
Issuing invoices | Your data are used by us to comply with the legal provisions that require us to make accounting records and issue supporting documents (invoice) for sales of products. | · name · Physical address
| Legal obligation – Article 6 para. (1) lit. c) of Regulation (EU) no. 679/2016 |
Refund of sums of money | In case you want to return a product, according to Site Terms and Conditions we need your data to refund the amount of money and to reverse the invoice already issued. | · IBAN account (only when the refund takes place by bank transfer) · name · Physical address | Legal obligation – Article 6 para. (1) lit. c) of Regulation (EU) no. 679/2016 |
Product delivery | We use your data to be able to deliver the products ordered to you by courier. These data being disclosed to the courier company. | · name · Physical address · No. phone
| Execution of the contract – Article 6 para. (1) lit. b) of Regulation (EU) no. 679/2016 |
EXERCISE OF THE RIGHTS PROVIDED FOR BY REGULATION (EU) NO. 679/2016 | |||
Management of requests submitted by individuals | We use your data to respond to your requests regarding the rights set forth in Chapter 7 – “Your Rights”. | The categories of data processed in the context of our relationship with you. is your data identification (name, surname, e-mail, telephone number, address), as well as other personal data that you can provide us directly, depending on your needs, in order to process your request. | Legal obligation – Article 6 para. (1) lit. c) of Regulation (EU) no. 679/2016 |
We share your personal information with companies that provide services on our behalf, such as data hosting services, digital marketing agencies, market research providers, and other providers. We always make sure that these companies ensure the same level of security of your data that we offer you. If your information is sent outside Europe, we ensure that it will be subject to standards of protection and security that are at least equal to those used by PRANOYA.
Examples of categories of companies to which we may disclose PRANOYA data:
- Account setup and activation
- Online advertising and social media
- Delivery services (couriers)
- Market studies
- Payment providers
- Companies that provide web hosting, content providers, etc.
- Audit companies
- Companies that provide IT and support services, data storage, data cleaning
We process and store your personal data:
- for the period required by law (eg accounting documents, such as invoices issued by us are archived according to the law for 10 years);
- we reserve the right to delete accounts that have not been used for more than 12 months;
- until you agree to unsubscribe from receiving newsletters (pressing the “unsubscribe” button at the end of the email).
If we do not offer you an exact period for the processing and storage of your personal data, we rely on the following principles:
- We store the information only as long as we need it for the mentioned activities;
- Our services are designed so that we do not store your data for a longer period;
- We always respect the deadlines imposed by the legal provisions;
- We assess security risks in relation to the use and storage of your data.
In accordance with the data protection legal provisions, you have the rights listed and described below, which you can exercise by using the contact details in Section “ Operator contact details “. Please note that not all rights are absolute and may differ depending on the reason for the data processing.
We will respond to your requests for your rights within one month of receiving the request, but never later than 3 months. If we need more time, we will inform you about this within one month.
If you do not receive a reply within this deadline, please return to us, possibly by using another means of contact, before taking any action before the competent authorities.
You have the right to know whether we use or store your personal data. This right can be exercised by requesting a copy of the data, commonly known as a “data access request”.
If we find that the requests for access are unfounded or repetitive, we will refuse access (motivated) or we will charge an administrative fee in order to exercise this right.
You have the right to request that we rectify or supplement your personal data that is inaccurate or incomplete. This right always applies.
In this regard, we will ask you for the following information:
- Tell us what data is inaccurate or incomplete;
- Explain to us how we should correct the data;
- If possible, provide us with proof of inaccuracy.
In some cases, when using the site, you can rectify the data through the “My Account” section.
In certain circumstances you may ask us to delete your personal data. This right is not absolute and is applicable in the following situations:
- We no longer need the data for the purpose for which it was processed;
- You have withdrawn your consent (withdrawal of consent does not affect the lawfulness of the processing until the time of withdrawal);
- You oppose the processing of data in a certain way, and after performing the balance test, your interests are superior;
- We have a legal obligation to delete the data.
As for the account you use to sign in to the site, you can delete it from the “My Account” section. On this occasion, the data that is associated with it will be deleted, except for the data that we must store based on our legal obligation (eg supporting documents – Contracts, invoices, orders, etc.).
By exercising this right you can request us not to use your data in any way and only to store it until another request from you is requested, namely:
- you have requested the rectification of the data;
- you objected to the deletion of data in case of illegal processing;
- you have asked us to provide you with certain data to defend a right.
Your right to oppose processing
You have the right to object to the use of personal data in certain circumstances. If, following the analysis of the application and the performance of a balance test, for legitimate reasons, we cannot comply with the request, we will send you our reasoned decision.
This right is an absolute one when it is exercised against direct marketing – specifically, when you receive emails with offers about similar products and services that you have previously benefited from from PRANOYA.
If the objection is absolute or above our interests, we will stop processing personal data for the use you objected to.
You have the right to obtain from us, in a format accessible and easy to read by computers, such as in an “.csv” format, personal data, when the data is stored in electronic format and you you provided them to us.
Such a request and, implicitly, data portability, may occur when (cumulative conditions):
- processing is based on your consent or a contract;
- the processing is performed by automatic means.
If you have not received a reply or you are not satisfied with the reply received, we inform you that you can lodge a complaint with the National Authority for the Supervision of Personal Data Processing. You can also file a complaint with the courts.
PRANOYA does not make any decisions regarding you as a result of automatic processing, nor does it make profiling that could produce legal effects for you or affect you to a significant extent.
We may update your notification from time to time, so we encourage you to check this notification regularly. If we make changes that could significantly affect you, we’ll give you a “pop-up” notification when you visit the site so that you know about the changes before they occur.
We do not provide services directly to children and do not proactively collect their personal information. However, we are sometimes given information about the age segment (14-18 years) by parents or legal guardians. The information in this notice applies to both children and adults.
By using the site, the User certifies that he is 18 years old or, in the case of minors aged 14-18, that they have obtained the consent of their parents for this purpose.
We recommend that parents instruct their minor children not to transmit their data on the Internet.
However, people over the age of 14 can order the products displayed on the site, but only with parental consent. Thus, parents are responsible for the transmission of personal data of minors to PRANOYA. They are also responsible for transmitting the data related to the bank card assigned to make a payment on the site.
