Return Policy
According to the legal provisions, when you buy through the site, you can withdraw from the Contract, within 14 days of delivery of the products, without providing a reason.
In order to exercise this right, you must notify us of your decision within 14 days of receipt of the products, at the following contact details:
- PRANOYA DENTAL S.R.L. : Head Office: 202B Splaiul Independentei Street, Cam. 42, Sector 6, Bucharest
- E-mail: info@pranoya.ro
- Phone: +4021 555 4354 or +40 755 822 228 (WhatsApp also available)
- (Monday – Friday, 10:00 – 18:00)
When you withdraw from the Contract, we will reimburse you for the cost of purchasing the products and the delivery costs within 14 days from the date of withdrawal. However, we mention that we will return the money after returning the products.
In order to refund the amount, we will use the same payment method you used to pay for the cost of the products and services, unless we agree otherwise later.
When you exercise this right, you must ship the products immediately, but no later than 14 days from the date of withdrawal, to the following address:
- Str. Calea Vitan 25C, Bloc. C1, Scale 2, Ap. 52, Sector 3, Bucharest.
Please note that all costs associated with returning the products will be borne by you.
It is very important to remember that you are considered responsible for any decrease in the value of the products.
The right to withdraw from the contract NOT is applicable in the following situations:
- If you have opened the packaging with cosmetics and / or other products that come into direct contact with the skin.
- If you have unsealed the product: both the primary and the secondary packaging or it shows visible traces of scratches or stains, which makes it impossible to resell it.
