{"id":90565,"date":"2022-10-17T08:42:27","date_gmt":"2022-10-17T06:42:27","guid":{"rendered":"https:\/\/pranoya.ro\/guarantee\/"},"modified":"2024-08-25T01:13:48","modified_gmt":"2024-08-24T23:13:48","slug":"warranty","status":"publish","type":"page","link":"https:\/\/pranoya.ro\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image media=&#8221;94047&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;212857&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=&#8221;490008&#8243;]<\/p>\n<h3>Warranty Policy<\/h3>\n<p>The return and warranty form is available at the bottom of the page.<\/p>\n<h4><strong>1. Introduction and Definitions<\/strong><\/h4>\n<p>At PRANOYA, we are committed to providing quality products and support for any problems that may arise during the warranty period.<br \/>\nThis policy details the warranty conditions for the products purchased, the remedy procedures and the responsibilities of both ourselves and our customers.<\/p>\n<p><strong>1.1. Definitions: <\/strong><\/p>\n<ul>\n<li><strong>Consumer:<\/strong> any natural person, or group of natural persons formed in associations, acting for purposes which are outside his trade, business or profession.<\/li>\n<li><strong>Legal entity:<\/strong> Legal entities purchasing products for commercial or industrial activities.<\/li>\n<\/ul>\n<h4><strong>2. Types of Warranty<\/strong><\/h4>\n<p><strong>2.1. Technical Warranty: <\/strong> It is offered by the distributor or manufacturer and covers manufacturing defects or other problems that may occur during the average life of the product.<br \/>\nDuring this period, the distributor or manufacturer undertakes to bring the product into conformity by repair or replacement. <strong>2.2. Warranty of Compliance: <\/strong> According to GEO 140\/2021, this legal guarantee applies to all products and is valid for a minimum of 24 months.<br \/>\nIt refers to the seller&#8217;s obligation to ensure the conformity of the product with the original specifications and the purpose for which it was created.<\/p>\n<h4><strong>3. Consumer Rights and Responsibilities<\/strong><\/h4>\n<p><strong>3.1. Right to Remedy: <\/strong> Consumers have the right to request the repair or replacement of products that do not meet quality standards.<br \/>\nThis must be done at no extra cost to the consumer and within a reasonable period of a maximum of 15 calendar days.<\/p>\n<p><strong>3.2. Right to Price Reduction or Contract Termination: <\/strong> If the products cannot be repaired or replaced, consumers can ask for a proportionate price reduction or termination of the sales contract.<\/p>\n<h4><strong>4. Conditions for Loss of Warranty<\/strong><\/h4>\n<p>The guarantee may be voided in the following situations:<\/p>\n<ul>\n<li><strong>Misuse:<\/strong> Failures caused by improper handling or use of the product.<\/li>\n<li><strong>Unauthorized Interventions:<\/strong> Any repairs or modifications carried out by unauthorized persons.<\/li>\n<li><strong>Physical Damage:<\/strong> Damage caused by external factors such as fire, excessive moisture, oxidation or contact with liquids.<\/li>\n<li><strong>Missing Documents:<\/strong> Loss of warranty certificate or purchase invoice.<\/li>\n<\/ul>\n<h4><strong>5. Product Remediation Procedure<\/strong><\/h4>\n<p><strong>5.1. Contacting the Warranty Service: <\/strong> In the event of a malfunction, consumers should contact PRANOYA to initiate the remediation process.<br \/>\nThis can be done by telephone or via the form on our website.<\/p>\n<p><strong>5.2. Sending the Product to Service: <\/strong> Defective products must be properly packed and sent to the authorized service center indicated by PRANOYA.<br \/>\nThe packaging must protect the product during transportation, preferably using the original packaging.<\/p>\n<p><strong>5.3. The Remedy Term: <\/strong> The repair time can vary between 2 and 15 calendar days, depending on the nature of the defect and availability of spare parts.<br \/>\nOnce the repair is completed, customers will be informed by SMS or email.<\/p>\n<p><strong>5.4. Shipping and Picking Up Products: <\/strong> The repaired products will be returned to consumers by courier to the address indicated by them.<br \/>\nProduct status can be checked online in the user account.<\/p>\n<h4><strong>6. Warranty for Batteries and Accumulators<\/strong><\/h4>\n<p>Batteries and accumulators are considered perishable goods with a 6 to 12 months warranty, depending on the product specifications.<br \/>\nThey are subject to natural wear and tear from the time of manufacture and the warranty only covers manufacturing defects and not normal wear and tear.<\/p>\n<h4><strong>7. Shipper&#8217;s Responsibilities<\/strong><\/h4>\n<p>The consignor is responsible for the correctness of the particulars entered on the transport document and for ensuring that the products are properly packed.<br \/>\nThe packaging must be suitable to protect the products during transportation, avoiding damage caused by successive handling.<\/p>\n<h4><strong>8. Contact for Guarantees and Returns<\/strong><\/h4>\n<p>For any questions or requests regarding warranties or returns, customers are encouraged to contact our dedicated department:<\/p>\n<ul>\n<li><strong>Address:<\/strong> 202B Splaiul Independen\u021bei nr. 202B, Room 42, Sector 6, Bucharest, Postal Code 060023<\/li>\n<li><strong>Phone:<\/strong> +40 755 822 228<\/li>\n<li><strong>Email:<\/strong> <a rel=\"noopener\">info@pranoya.ro<\/a><\/li>\n<\/ul>\n<h4><strong>9. Additional Explanations and Tips<\/strong><\/h4>\n<p>To prevent potential problems that could lead to loss of warranty, we recommend that customers carefully follow the instructions in the product user manual and use only original accessories and consumables. Last updated on 21\/08\/2024.[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f92354-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"92354\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/90565#wpcf7-f92354-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-gtm4wp-form-name=\"Warranty\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"92354\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f92354-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name*\" value=\"\" type=\"text\" name=\"your-firstname\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-position\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Date of Purchase*\" value=\"\" type=\"text\" name=\"your-position\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order\/Invoice Number*\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Delivery Address*\" value=\"\" type=\"text\" name=\"your-address\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone*\" value=\"\" type=\"text\" name=\"your-tel\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"menu-640\"><select class=\"wpcf7-form-control wpcf7-select form-fluid\" aria-invalid=\"false\" name=\"menu-640\"><option value=\"Product Failure\">Product Failure<\/option><option value=\"Non-compliant Product\">Non-compliant Product<\/option><option value=\"Service Warranty\">Service Warranty<\/option><option value=\"Refund\">Refund<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"8\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Details\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>Photos<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-558\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.png,.pdf,.doc,.jpeg\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"file-558\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-663\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-663\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree to PRANOYA's <a href=\"https:\/\/pranoya.ro\/en\/terms-and-conditions\/\">Terms and Conditions<\/a>, I have read the <a href=\"https:\/\/pranoya.ro\/en\/warranty\/\">Warranty Policy<\/a> and confirm that the data provided, including product details, are correct, honest and complete.<\/span><\/label><\/span><\/span><\/span><br \/>\n<small>This site is protected by reCAPTCHA and Google<br \/>\n<a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> and <a href=\"https:\/\/policies.google.com\/terms\" target=\"_blank\" rel=\"noopener\">Terms<\/a> apply.<br \/>\n<\/small><br \/>\n\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image media=&#8221;94047&#8243; media_width_percent=&#8221;100&#8243; uncode_shortcode_id=&#8221;212857&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_column_text uncode_shortcode_id=&#8221;490008&#8243;] Warranty Policy The return and warranty form is available at the bottom [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":94048,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90565","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/pages\/90565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/comments?post=90565"}],"version-history":[{"count":0,"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/pages\/90565\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/media\/94048"}],"wp:attachment":[{"href":"https:\/\/pranoya.ro\/en\/wp-json\/wp\/v2\/media?parent=90565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}